> What is a Group Tour?

It is a tour wherein Guests of all age groups travel together on one tour that has a fixed and planned itinerary, date, sightseeings (fixed departure with a set tour programme) and one that has a Tour manager.

> What is FIT (Free Individual Travel)?

It is a tour wherein a holiday plan is customized for Guests as per their requirements and expectations. All aspects of the tour like hotel category, sightseeings, no. of days, date of travel etc. are Guest’s choice.

> What is a MICE Tour (Meetings, Incentives,Conferences, Exhibitions) ?

It is a tour where we design itineraries for Corporates (companies, associations clubs, dealers etc) as per their requirement.

> Who all will travel on a Group tour with you?

Guest of all age groups, any profession, any religion, from any region/place will travel with you. One can make many friends on Tour.

> What is the Group size of a Tour?

Group Tour : Number of Guests travelling in a group tour varies as per the destination. Average size of the group for World Tour is 40 to 47 Pax and Indian Tour is 28 to 56 Pax.FIT : There is no restriction of group size in an FIT Tour and it can even be 1 Pax.

> Can I just do a part of the Group tour?

We offer a wide variety of products/itineraries suiting Guest requirements. We will not advise you to just do a part of your dream Holiday. But in case if still required, our booking executive will assist you for the same.

> Is it possible for a Guest to extend his/her stay in a group tour at any of the destinations in the tour itinerary?

Guests can extend their stay by informing the travel advisor at the time of booking or at least one month prior to the tour/ before the journey tickets are issued. Additional charges for the changes will be applicable to the Guest. While on tour, no changes can be made.

> Can the Guest modify his travel plan in a Group tour/FIT Tour, once the booking is done/processed?

Guest can modify their travel plans by informing the travel advisor about it. Additional charges are applicable to the Guest for cancelling the old bookings and making the new arrangements. The travel advisor at our offices will assist you for this process.

> As the Guest needs to plan his/her leaves, is the date and itinerary of the group tour confirmed?

Our group tour, date and itinerary are confirmed and we do not change them unless and until there are force majeure events that make us change the air/itinerary routing or tour date as per the case. Guest will be informed about it as early as possible.

> How is the Guest informed about reporting place and location of drop or any other detail related to the group tour?

Guest will be given pre-departure information 3-4 days prior to the date of the group tour which will include details like name and contact details of the Tour manager, reporting time and place, and other tour related information.

> What will happen if the minimum criteria for operating the Group Tour is not fulfilled?

We believe in operating all the tours we launch. However if a particular tour does not have minimum number of Guests, then we provide various other available tour options or merge the tour with another operating tour. In such cases, Guest can also go an FIT tour and pay the additional charges applicable,exclusive group tour facilities like Tour manager, Group games, all 3 meals, etc.

> If the Guest cancels the tour, is the tour cost refunded?

If Guest wants to cancel the tour then cancellation charges will be applicable depending on the number of days left for the tour to depart. Guest may refer to our “Terms and Conditions” for the Cancellation Policy.

> Do you provide Leave Travel Certificate for Group and FIT Tours?

Leave Travel Certificate can be issued only if the Guest informs us about it at the time of booking the tour. Such requests cannot be processed if intimated later.

> Can Right Brothers do only Air Ticket and Visa for Guests?

Yes we can do only air tickets and Visa for Guest.

> Where can the Guest book the tour?

Guest can book a tour at any of our branch offices or Right Brothers Preferred Sales Partners (PSP’s). Guests residing outside India, can book our tour online. Branch and Preferred Sales Partners contact details are available on our Website and Brochure.

> How many days in advance is a Guest required to book a tour?

Group tour: We suggest that the Guest books a tour at least 8 months in advance. We have a huge inflow of enquiries and bookings from all locations and our tours are filled to its capacity 5-6 months before the actual tour date. Railway booking for Indian tours also opens 2 months (60 days) prior to the tour departure date. The Guest can book early to get front seats in the coach and also early booking discounts if any if s/he books well in advance.FIT : We suggest that the Guest books a tour 4-6 months in advance to get lowest airfare, good hotels and such other benefits.

> Is the Guest required to pay entire tour price at the time of Booking?

It is not compulsory to pay the entire tour price in one go. Guest can make registration payment of the tour first and then balance payment can be cleared one month prior to the tour. However, if Guest makes the entire payment of the tour 60 days prior to the tour, then s/he will receive the full payment discount as per policy. The chart of our discounts is available on the website.

> What are the documents required to book a tour?

To book a world tour we need Guest’s passport with 6 months validity (9 months validity for Malaysia) from the date of arrival in India. Also there should be sufficient blank pages available for visa and immigration stamping. Along with passport, registration amount as per the tour price and residential proof is also required. For Indian tours, photo id proof,residential proof and registration Booking amount is required.

> Can an NRI Guest book any of the Indian Group Tours?

NRIs can book Indian group tours with Right Brothers, and their tour price is defined in USD for all Indian tours.

> Will there be any difference in the price if Guest books from any of Right Brothers Branches or Preferred Sales Partners?

The price of our tour and our services would be same whether the Guest books with any of our branches or with any of our Preferred Sales Partners (PSP). Therefore the Guests can book from any of our Sales channels as per their convenience.

> What are the modes of travel on tour?

The modes of travel depend on the tour booked. Generally, we travel by Flight, Coach, Train, Cruise, Speed boat, Jet Foil, Cable Car etc as mentioned in the itinerary. For more information refer to respective tour itinerary page on www.tolutours.com

> Do you have night journeys on tour?

Mostly we avoid night journeys on tour. But in rare cases, for internal flights, there may be a night journey.

> Do we give wake-up calls to Guests on tour?

Group tour: Guests will receive wake-up call on group tours. But it is advisable for Guests to set a wake-up alarm on their mobile phones.FIT: Guest may request the reception team of the hotel to give a wake-up call. It can be arranged depending on the systems at various hotels.

> What will be the pace of the group tour and how hectic will it be?

Most of our group tours have a medium to fast pace as we need to cover maximum sightseeings in limited time/days. Right Brothers offers many products where tours are leisurely paced, to medium paced to fast paced.

> Does the group tour involve a lot of walking?

Generally, Guests are required to walk while at sightseeing places, airports and parks. Tour manager will instruct Guests from time to time.

> Is special assistance provided to disabled or senior citizens on a group tour?

As our Tour managers are required to manage the entire group it may not be possible to provide complete attention and care to disabled or senior citizens. Hence, we suggest that such Guests travel with a qualified companion who can take care of him/her throughout the tour.

> Can Guest carry wheelchair on tour?

Guests can carry their own wheel chair and move along with the group to the sightseeing locations. But in such cases Guest must be accompanied by a qualified companion who can move the wheelchair around.

> What if a Guest reaches late and misses a part of the group tour?

Punctuality is to be strictly followed while travelling in a group tour. We request Guests to follow Tour manager’s instructions throughout the tour and be on time so that no sightseeing will be missed. In case if a Guest misses any part of the tour, then Right Brothers will not be responsible for the same and no refund shall be given to the Guest.

> Will you provide drinking water during sightseeings in a group tour ?

In most of the countries tap water is considered very safe. If not, our tour itinerary page will specifically mention it.

> Does the Guest have to wake up early on tour?

We usually follow 6-7-8 schedule for World Tours ie. Wake up call at 6 am, breakfast at 7 am and departure at 8 am. For Indian Tours we follow 7-8-9 schedule i.e. wake up at 7 am, breakfast at 8 am and departure at 9 am. However, the schedule may change depending on the situation and the Tour manager will instruct the Guests accordingly.

> Will Guests get some time to be on their own while travelling on group tour?

Right Brothers has designed group tour itineraries in such a way that Guests get to visit all sightseeing locations. An entire day is spent for these visits. Hence Guests can get some time on their own only when they return to the hotel. In case if any Guest wants to spend time on their own or explore city/country on their own, s/he can skip a sightseeing location . The Tour manager must be informed about it. No refund will be given in such cases as it is at Guest’s discretion.

> Is it possible for Guests’ relatives to join our tour at any particular destination?

Guests’ relatives can definitely join our tour at any particular destination. They only need to confirm this at the time of booking and payment of their tour cost must be done in advance. This way the relatives are made eligible to join and avail all tour services specified.

> Can Guest make use of credit cards for shopping and personal expenses while on an international tour?

Guests can make use of internationally accepted credit cards for shopping and personal expenses. However, they are requested to check with their banks before making transaction. We are not responsible in case any damage, fraud, loss etc. occurs due to such transactions.

> How can Guest be in touch with their family and friends while on a world tour?

Guests can keep in touch with their family and friends through local sim or calling cards. Guests need to carry their mobile handsets on tour. However we are not responsible in case the mobile handset is lost. Also, we are not responsible for charges levied by the international local authorities.

> Will Right Brothers guide Guests to good shopping places while on group tour?

Tour managers will assist Guests with nearby and good shopping places/areas. However, no Tour manager will suggest /recommend/ promote any particular shop, area etc. to you.

> What if a Guest falls ill on the tour and is unable to continue as per the schedule?

Guest needs to inform the Tour manager immediately if they are not keeping well, so that the Tour manager can make necessary arrangements. The expenses for these are to be borne by the Guest. We suggest that the Guest takes an Insurance before the tour, just to be safe.

> Can Guest get medicine on a world tour if required ?

We advise Guests to carry all their medicines in sufficient quantities while on tour.Medicines can be made available while on tour but doctor’s prescription is a must.

> If Guest is a regular alcoholic or a smoker, can s/he travel on tour?

As many Guests will be travelling on a group tour, smoking and/or drinking is strictly prohibited while in Coach, during sightseeings or group events. Also punctuality is to be strictly followed while on group tour so that ambience of the tour is maintained.

WORLD TOURS :
> Can Guest request for a window seat or a seat with more leg Space1?

Guests can request for a seat of their choice at the airport check-in counter. It will be provided by airline as per the availability.

> Do airlines provide wheelchair facility?

Airlines provide Guests with wheelchair facility but since it is limited, Guest must inform about any such service at the time of booking itself. Some airlines may levy additional charges in such cases.

> Can Guest upgrade class of airline or travel?

Guest can upgrade class of travel or airline as per the availability and on an additional cost. Travel advisor must be informed about this at the time of booking.

> Can Guests book their own air tickets and join the tour directly at the first reporting place?

Yes, for all group tours Guests have the choice of joining the group directly at the first destination and leaving at the last destination. Tour cost will differ in such cases where we arrange for hotel accommodation, sightseeings, meals as specified in the itinerary, tour manager services, guide and driver tips. Visa, insurance and air ticket cost are not included in the tour price.

> Is a telephonic or an internet check in possible on the day of departure?

For group tours airlines prefer check-in at the airport counter only.

> How much baggage is allowed per ticket?

Currently, at most of the destinations airlines allow 20-25 kg in Cargo and 6-7 kg as Cabin baggage on per ticket and it varies from airline to airline.For Guest traveling to US, baggage is governed by the Piece Concept. As per the piece concept, passengers are permitted two bags of upto 23 kg for per ticket of economy class.However for internal flights there is no free baggage, 1 check-in baggage cost is paid by Right Brothers but the expenses of the second check –in baggage must be borne by the Guest. Also due to security reasons during internal flight the bags cannot be locked and there will be timely instructions from the Tour managers in this regard.Hand baggage of 7 kg is allowed for both international and internal flights.

INDIAN TOURS: > Is Guest required to give a copy of rail/air tickets to Right Brothers?

If Guest books rail or air tickets on their own then they are requested to give a copy of the same to the travel advisor.

> Can Right Brothers book one way journey tickets for Guest?

We will assist Guest with one way journey tickets for regular Tours, but in case of Mumbai to Mumbai (I-Fly) air based group tours, guest should take the entire tour package with us. Guest cannot take only one way ticket as the to and fro economy class air ticket cost is included in the tour price.

> How much is the baggage allowance per ticket?

Currently, airlines allow 20 kg in Cargo and 7 kg as cabin baggage on per ticket.Also, in hand baggage one personal item like laptop or ladies purse is allowed. However, certain cities/countries have different check in policies due to security reasons and the travel advisor will inform the Guest at the time of booking.

> Is Guest required to carry any ID proof while travelling on tour?

All Guests travelling on Indian or World tours are requested to carry photo identity proof such as election card, PAN card, driving license, passport and school/college id card (for students). Also, at certain sightseeing locations in India an identity proof (except PAN card for Sikkim Darjeeling Tour) is a must .

> Does Right Brothers book journey tickets for Indian tours?

Indian tour price does not include air or railway tickets. If Guest wants to travel by rail, then the tickets have to be arranged by them. We can assist you with agent details from where you can make the railway bookings; also our travel advisors can help you with train options.Right Brothers will book Air tickets for Guests if required. We also have Mumbai to Mumbai (I-Fly) air based tours which includes to and fro economy class air tickets cost.

> During a group tour, how are the seats allocated in a coach?

Seat allocation in the coach is on first come first serve basis. Seat numbers 1 and 2 are reserved for the tour manager/guide and seat numbers 3 and 4 are Prime seats which if available can be booked by the Guest by paying an additional cost. Guest cannot avail Prime seats once the tour is full. Prime seats option is not available for Mauritius and Andaman Tours.

> For a group tour what is the procedure to book the first seats in the coach?

Seats in the coach are reserved on first come first serve basis and therefore if Guests want the first seats they should book a tour as early as possible by paying the registration tour amount.

> How many hours is the road journey on a particular day and are there frequent halts on the way?

The length of the journey is different for different tours and differs from country to country/ city to city / itinerary to itinerary. There would be frequent halts in the journey.

> What is the mode of travel in FIT Tour?

In an FIT tour, Guest are free to choose their preferred mode of transport and it depends on availability of the vehicle.

> What type of meals are served on tour?

Group tour: As per itinerary we provide all types of meals which include Continental Breakfast, Indian Lunch and Dinner. We have a preset menu and we serve vegetarian food along with one non vegetarian dish with local/ fast food item at times.FIT:World Tours : We provide breakfast only, however as per request, lunch and dinner can be arranged depending on the location and the restaurant/hotel availability. The additional amount will be a part of the tour cost. Also, if required, we can provide a list of Indian restaurants to the Guest.Indian Tours : Except a few, in majority of the destinations both Breakfast and Dinner are included in the Package.

> Is a special meal available on tour?

Group tour: We can provide special meals to Guests like Jain Meal (which is without Onion-Garlic). In case if a Guest is observing a fast then we can arrange for fruits, milk and finger chips. Also, baby meal can be arranged which includes tin milk, rice and plain dal and will be made available during meal hours only. At the same time, we suggest that Guests carry sufficient baby food in case it’s required in between meal times. Special meals can be arranged if we receive intimation at the time of booking, if not atleast 15-20 days before the tour starts.FIT: Special meal can be arranged as per availability, depending on location, city, country etc. Guest is required to give an intimation in advance.

> For group tours, do you travel with a cook or is a caravan facility available?

For world tours, we mostly arrange meals in Indian restaurants. At times, packed food is also provided depending on the tour itinerary. In case of Indian tours, we have our own Cook on tour.

> Is there any provision if a Guest needs tea frequently?

Guests can have tea/coffee during breakfast. At a few sightseeing locations we arrange for tea, coffee, ice cream etc. as mentioned in the itinerary. We also provide instant tea/coffee sachets to Guest to have tea/coffee in their room whenever they want.

> What is the hotel category provided by Right Brothers on Group Tours?

The hotels provided on group tours are standard hotels with all basic amenities.

> In group tours, what is the basic accommodation type provided?

In group tour, mainly accommodation is provided on twin sharing basis. Guest can opt for other room types as well like single room, double room or triple room. The travel advisors should be informed about it at the time of booking.

> Are the hotels provided in group tours located within the city?

Hotels are fixed as per availability and are generally located at convenient locations.

> Can a single Guest travel on a group tour? What is the procedure for the same?

Single Guest can travel on any of our group tours. S/he can book a single room that is almost the same size as that of a twin room. In such a case there will be single occupancy charges applicable to the Guest. There is also an option of sharing a room with another single traveler of the same gender, if both travellers are willing to do so.

> What is the meaning of twin sharing?

Twin sharing means two adults sharing one room with two separate beds.

> What is the meaning of triple room?

Triple room is allotted when 3 adults share one room together. Mainly, a family of 2 adults and 1 child or 3 adults prefers this type of room. The size of the room is same as that of a twin room and the third bed is often a roll-away mattress.

> What will be the room sharing and tour price if one adult and one child want to share a room?

For Indian tours, if child is below 11 years of age and sharing a room with an adult then child has to pay adult tour price. And in case of world tours, if child below 11 years of age is sharing a room with an adult then the child tour price comprises 2 parts – INR component of child tour price and FOREX component of adult tour price.

> If there are 3 adults and 1 child, can they share a hotel room?

If Guest’s family is of four, then s/he is given 2 rooms at most of the destinations around the world. As per the safety norms, 4 Guests are not allowed in one hotel room. In such case, if Guest has a child then s/he has to pay adult forex tour price.

> Do hotels provide porter services to Guest on group tour?

Like India, in many of the countries, porters are not available and so we suggest that the Guests carry stroller bags that can be handled with ease and convenience. Porter services if required must be intimated in advance and arrangements are made as per availability.Charges for the same needs to be borne by the guest.

> Will it be safe to keep belongings in the hotel room while Guests are out sightseeing?

We advise Guests not to carry valuables while on tour. In many hotels, they provide safe deposit lockers for safekeeping of Guests’ valuables. Guest is requested to take care of the locker keys or remember the password of the locker system. Please note that if the key is misplaced or password is forgotten, fine is levied.Do not keep any valuable unattended in the hotel.

> In what languages do the tour managers speak with Guests on tour?

Tour managers will communicate with Guests in Hindi or English.

> How many tour managers will be there with Guests on a Group Tour?

In Indian tours we have one 1 manager along with 1 or 2 tour assistants depending on the size of the group. In world tours we have only 1 tour manager for the entire group.

> In a group tour will the tour manager assist the Guest on the entire tour?

Tour manager will assist the Guest throughout the tour as per the scheduled pick up and drop locations. However, tour managers will not be responsible for Guest baggage or their personal belongings.

> How will Guest recognize the tour manager of Right Brothers?

Our tour manager will be in uniform and s/he will carry Right Brothers signboard/flag, so that the Guest can recognize him/her easily.

> Will there be any tour manager on an FIT tour?

Normally, there is no tour manager in FIT Tour. But in case if the group is big (25+ Pax) and Guest wants a tour manager during their travel then we can arrange the same at an additional cost depending on the destination, no. of days, etc.

> Is passport required for travel?

For any international tour, passport is a must.

> If Guest does not have a passport, then will Right Brothers assist in issuing a new Passport?

If a Guest does not have a passport then s/he is required to apply for it online (www.passportindia.gov.in – Indian national). Right Brothers does not assist in getting a passport.

> What is Visa and how can a Guest obtain the Visa?

VISA means Visitors Intending to Stay Abroad. It is a permission granted by the high commission or consulate of the country you wish to visit. There a few formalities involved and for some countries, Guest is required to go for a personal interview. The visa fees are included in the tour price for World Tours.

> What is the probability of getting visa when we book through Right Brothers?

We are Visa facilitator and we will guide and assist Guests for filing the visa application. But Visa is granted at the sole discretion of the consulate/embassy. We do not give any assurance or guarantee of Visa to any Guest as it is beyond our control.

> If Guest’s visa is rejected and s/he is forced to cancel the tour, then does s/he get a refund?

Tour price is refunded to the Guest after deducting visa application fees and cancellation charges, if any.

> If Guest’s maiden name is reflecting on the passport, then can s/he book a tour on the married name?

All travel arrangements are made as per the name on the Guest’s passport.It is mandatory that the booking form is also updated as per the names/details on the passport, as it is the only valid document available for verification abroad.

> If Guests wish to extend their holiday beyond the scheduled duration of the group tour, how can the visa/insurance managed?

Visa and insurance cost included in the tour price is only for the tour duration. If Guests wish to extend their stay beyond it, Right Brothers will process it for the duration specified by the Guest. Additional expenses ie. additional visa fee and insurance amount will be borne by the Guest.

>Is Guest required to take overseas travel insurance?

Group tour: We suggest and advise Guests to take adequate overseas travel insurance cover for protection from risks like loss, damage, accident or injury to life etc. on tour. For our Dubai and Europe tours, the tour price is inclusive of insurance of all Guests upto 59 years of age. Guests above 59 years of age are required need to additional charges for insurance and the amount depends on the insurance premium.FIT: Insurance is suggested and advised for protection from any risks like loss, damage, accident or injury to life etc. on tour. It is not included in the tour price and will vary as per the age and destination.

> How much foreign exchange can Guest carry on tour?

As per RBI rules and circulars, the Basic Travel Quota (BTQ) per financial year is US$ 10000 or equivalent per person(maximum Cash upto 3000 USD and 7000 USD by Travellers cheque) for leisure traveller and US$ 25000 for business traveller.

> Is the Guest required to carry multiple currencies depending upon countries they are going to visit during the tour?

If the local currency of the country you are visiting is easily available in India, you can carry it on your tour. But, Euro and USD are globally accepted currencies and can be easily exchanged in any part of the world.

> Is it advisable for Guest to carry foreign exchange in Cash for the tour?

Guest can carry cash with them while on tour, but we suggest them to carry American Express Travelers Cheques as it is accepted around the world. Travelers Cheques will help the Guest to have a control on their expenses and spend within their budget. Also Travelers Cheques are safer because even if it is lost, it can be replaced worldwide, mostly within 24 hours.